Fast Guides
Phil's Finds - Fast Guides
In anticipation for the NACCM Customers 1st Conference this November, here are some additional fast guides for you to enjoy as a preview to some of the great customer-centered topics that will be discussed in California.
- Building Fun Into The Contact Center to Combat Stress
- Getting Front-Line People to be Committed and Engaged
- Improving Front-line Performance with Team Psychology
- Thou shalt... How to Write a Customer-friendly Notice
- Three Questions To Check If You Are Really a Customer-Focused Organization
- Try Reverse Engineering Your Customer Service or Customer Experience
Other Phil Finds:
Articles || Book Reviews